We are committed to delivering world-class services to the highest standard. We are ambitious and dedicated, constantly re-evaluating and improving our customers’ experience.
Should you have any tips for us on how to improve, we would love to hear from you!
Similarly, should something go wrong in your experience with us, we would like to hear about this too. Your opinion is important to us and we want to give you a voice which could help us shape the future of our company, as well as give us an opportunity to improve things, however big or small your suggestions might be.
If you would like to give us your feedback:
Please email us on feedback@layifaproperties.com with your comment. We will acknowledge your email and forward your comment to the relevant Team Leader and our Business Manager, depending on which area of the business your comment relates to.
IF YOU HAVE A COMPLAINT
Contact our Customer Care Team
Please email them at support@layifaproperties.com, providing as much detail as you can. Let them know what the problem is, and how you’d like them to put things right.
They will acknowledge your email (this is usually within three days of receipt although during busy times may be longer).
They will then investigate your complaint. This may mean that they will ask you to provide more information, depending on your type of submission. This should take no longer than 14 days from the date they receive all relevant information, after which they will respond to you with a resolution.
STILL NOT HAPPY?
If you’re still not happy, you can take your complaints to the Property Investor Mediation Service (PIMS).
If you’re not happy with the response you get – or if we fail to get back to you – you can ask for the PIMS to get involved. They provide mediation for property investors and property entrepreneurs.
Our membership details are:
Name: Layifa Properties Ltd
Membership number: 231121
Visit www.thepimps.co.uk to raise a complaint